FAQs

What does SMS do?
What makes SMS different?
What industries do you serve?
Who are some of SMS' clients?
What kind of projects has SMS worked
Do you have any case studies you can share?

What does SMS do?

SMS provides organizations critical data regarding customers, products, services, pricing & positioning to help organizations become more effective and profitable in their business strategies.

What makes SMS different?

Simply stated…..SMS’ focus is on the “outcome” of the research.  Understanding the specific objectives and how the results will be used is critical to a successful study.

What industries do you serve?

SMS specializes in but is not limited to serving the Manufacturing, Medical, Financial Services, High-Tech and Retail industries.

Who has SMS Worked with?

Over the past 20 years, SMS has partnered with businesses in a variety of industries, including:


What kind of projects has SMS worked?

  • Predictive Analytics (Predicting consumer behaviors)
  • Calibrated Sales Forecasting
  • Benchmarking Studies
  • New Product Development / Concept Testing
  • Online / Website Analysis
  • Brand Impact, Awareness, Image Assessment & Validation
  • Competitive Analysis
  • New Market Entry Strategies
  • Customer Satisfaction & Loyalty
  • Win/Loss
  • Market Differentiation, Quantification & Segment Analysis
  • Pricing Analysis
  • Do you have any case studies you can share?

    Absolutely! Contact us today and let us know if you are looking for a particular industry or methodology example and we can go over the report together.

    Contact SMS

    Jeri Meola, President & CEO
    jmeola@satmansys.com

    Telephone: (952) 939-4310
    Toll Free: (800) 966-5561

    7157 Shady Oak Road
    Eden Prairie, MN 55344
    Map and Directions

    Testimonial

    I was just discussing yesterday how excited we are to have found such a fabulous research firm. Truly, I have been on both sides of the coin, and prided myself as a good researcher and consultant and have been dismayed by some of the research suppliers I have worked with since being on the client side. So, thank you, thank you!

    — Research Manager
    Thomson Reuters - Healthcare Division

    Programs & Events

    Jan 26th - Jeri Meola - Marketing SIG - "If You Don't Take Care of Your Customers, Someone Else Will"

    In The News

    Satisfaction Management’s Jeri Meola is honored for her contributions to her profession and community

    Telling Them What They Need To Know - Consistency and perseverance have helped market research firm endure in good times and bad

    Jeri Meola Honored with 2009 NAWBO Lifetime Achievement Award

    United Way Honors Jeri Meola

    United Way Women's Leadership Council Chair Letter

    Recent Articles
    Market Segmentation Approaches

    Measuring and Managing Value in the Marketplace

    Pairing Kano and Conjoint to Streamline New Product Development

    What Should We Charge -
    Setting Price