About SMS

Satisfaction Management Systems, Inc. (SMS) was founded in 1989 with the goal of helping mid-size to large businesses succeed and grow by providing custom research that could be used to build effective and successful business strategies for clients. To create true success for clients, SMS established a “partner” business model. This is a simple concept that combines SMS’ research expertise with the client’s expertise of his/her own business segment. The result is an effective and successful research plan that brings alignment between the client’s business objectives and the research methodologies. Over SMS’ 18 year history the company has continued to learn and grow with its clients and will continue to evolve to provide the most relevant and successful research strategies.

Our Guiding Principles & Philosophies

Partnership

Nobody knows your business better than you do. SMS is committed to working as a team with its clients and building strong and trusted relationships.

Honesty and Integrity

This is a core guiding principle for all SMS employees. Sometimes the solution to the prospect's problem may not be research at all. Sometimes the problem may require more budget monies then the prospect has available. This is why SMS spends the critical time with a prospect at the beginning of the process to ask key questions to assure SMS is delivering value.

Our Focus is on Your Business Opportunities and Concerns

We will not force a specific research methodology into a business objective, but instead design the appropriate research solution that will deliver the best results to your business need.

We Deliver Action-Oriented Results

The key learning and recommendations we provide our clients can quickly be used to build strategic and tactical plans.

Support Before, During and After the Research

Our job is to help our clients succeed…period! We do this by partnering closely with the client to understand the business objective, design the right solution, provide clear communication as we execute the solution and deliver support so the results can be put into action.

Our Industry Experience

Bios

Jeri Meola, M.A.

Founding Partner, President and CEO

Ms. Meola is a founding partner, President and CEO of Satisfaction Management Systems (SMS) which celebrated its 20th year of business in 2009. Jeri’s More >

Vince Farace, Ph.D.

Co-Founder and Senior Consultant

Vince is a co-founder and Senior Consultant of SMS. After completing his MA and PhD at the University of Iowa in 1965, he joined More >

Lexa Hoffner, M.A.Ed.
Consultant

Lexa has been gathering, analyzing, and delivering the information needed by tactical and strategic decision makers for the past fifteen years.  More >

Josh Holly, PRC
Senior Project Manager

Josh Holly is a certified professional researcher with more than five years of research experience. He manages and coordinates research projects from beginning to end,
More >

Contact SMS

Jeri Meola, President & CEO
jmeola@satmansys.com

Telephone: (952) 939-4310
Toll Free: (800) 966-5561

7157 Shady Oak Road
Eden Prairie, MN 55344
Map and Directions

Testimonial

We've used customer data to re-think how we do business. SMS delivered a logical, cost-effective process. We're very pleased!

— Honeywell

Programs & Events

Jan 26th - Jeri Meola - Marketing SIG - "If You Don't Take Care of Your Customers, Someone Else Will"

In The News

Satisfaction Management’s Jeri Meola is honored for her contributions to her profession and community

Telling Them What They Need To Know - Consistency and perseverance have helped market research firm endure in good times and bad

Jeri Meola Honored with 2009 NAWBO Lifetime Achievement Award

United Way Honors Jeri Meola

Recent Articles
Market Segmentation Approaches

Measuring and Managing Value in the Marketplace

Pairing Kano and Conjoint to Streamline New Product Development

What Should We Charge -
Setting Price